PowerSchool Off Campus Drive 2023 for Associate Technical Support Engineer Position | PowerSchool Freshers Drive 2022 | Off Campus Jobs
| Job Role | Associate Technical Support Engineer |
| Job Type | Full Time |
| Experience | 0-2 Years |
| Qualification | BE/BTech/BSc/BCA |
| Year of Passing | 2020/2021/2022 |
| Job Location | Bangalore, Karnataka, India |
| Last date | Before Link Expires |
PowerSchool Off Campus Drive 2023 for Technical Support Engineer | PowerSchool Freshers Drive 2022
About Company:
PowerSchool is the leading provider of cloud-based software for K-12 education in North America. Its mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way. PowerSchool, widely recognized as the most comprehensive suite of mission-critical K-12 education solutions, connects students, teachers, administrators, and parents, with the shared goal of improving student learning outcomes.
Name Of Organization:
PowerSchool
Job Description for PowerSchool Associate Technical Support Engineer Position 2023:
- PowerSchool off Campus Drive 2023 hiring freshers for Associate Cloud Ops Engineer Position
- This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems.
- This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction.
- This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues.
- This position will interact with customers via telephone and written internet based communication.
Roles and Responsibilities for PowerSchool Associate Technical Support Engineer:
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
Qualifications required for PowerSchool Off Campus Drive 2023 for Technical Support Engineer:
Degree- BE
- BTech
- BSc
- BCA
Skills required for PowerSchool Associate Technical Support Engineer Position:
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
How to apply for PowerSchool Campus Drive 2022 for the role of Technical Support Engineer?
Check Below For PowerSchool Technical Support Engineer Apply Link
PowerSchool Off Campus Drive 2022 Hiring for Technical Support Engineer Position | PowerSchool Freshers Drive 2022 | Off Campus Jobs
Latest IT Off Campus Freshers Recruitment | (2019, 2020, 2021, 2022 Batch)
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