Salesforce Off Campus Drive 2024 for Associate Technical Support Engineer Position | Salesforce Freshers Recruitment 2024 | Off Campus Jobs
| Job Role | Associate Technical Support Engineer |
| Job Type | Full Time |
| Experience | 0-1 Years |
| Qualifications | BE/BTech |
| Year of Passing | 2023 |
| Expected Salary | ₹5,00,000-₹8,00,000/- per annum (Full Time) |
| Job Location | Hyderabad, Telangana, India Bangalore, Karnataka, India |
| Last date | ASAP |
Salesforce Off Campus Drive 2024 for Associate Technical Support Engineer Position | Salesforce Freshers Recruitment 2024
About Company:
Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row.
Name Of Organization:
Salesforce
Job Description for Salesforce Technical Support Engineer Position:
- Salesforce Off Campus Drive 2024 hiring freshers for Associate Technical Support Engineer Position
- The Associate/Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.
- The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support.
- This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.
- The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently.
- As a Proactive Monitoring Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.
Roles and Salesforce for Salesforce Off Campus Drive 2024:
- Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
- Manage support cases on a daily basis, including transfers from other regions
- Track and maintain all customer communications and case documentation in Service Cloud
- Respond to customer-reported issues in a timely manner, per service level agreements
- Communicate progress of resolution/status in a timely fashion, per service level agreements
- Manage escalations and expectations, for both customers and internal staff
- Collaborate with technical support teams in other Salesforce Clouds as needed
- Identify situations where professional services may be warranted
- Follow established support processes and procedures
- Identify improvements for improved customer experience
- Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
- May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position
Eligibility Criteria for Salesforce Off Campus Drive 2023:
- BE/BTech graduating in Computer Science or Circuit Branches.
- Batch of 2023
- Upto 12 Months of Work experience
Qualifications required for Salesforce Software Engineer Position 2023:
Degree- BE
- BTech
- Information Technology
- Computer Science
- Software Engineering
- Electrical and Electronics
- Electronics & Communication
- Electronics and Instrumentation or other circuit branches also eligible
Skills required for Salesforce Off Campus Drive 2024 for Technical Support Engineer:
- Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
- Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
- Expertise in Database and relational data structures is good to have
- Large scale, multi-tenant production environments
- API Programming or Software Development
- Software Design Lifecycle
- Be a dependable, motivated, self-starter, with the ability to work independently when required
- Previous experience working with scripting languages and/or APIs is a bonus
- Previous Marketing Cloud experience is a bonus
- Marketing Cloud Email Specialist Certification is a bonus but not required
Check Below For Salesforce Technical Support Engineer Position Apply Link
Salesforce Off Campus Drive 2024 for Associate Techinical Support Position | Salesforce Freshers Recruitment Drive 2024 | Off Campus Jobs
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