Amazon Off Campus Drive 2024 for Customer Service Associate

Amazon Off Campus Drive 2024 for Customer Service Associate Position | Amazon Freshers Drive 2024 | Amazon Freshers Recruitment 2024 | Off Campus Jobs

Job Role	Customer Service Associate
Job Type	Full Time
Experience	Freshers
Qualifications	Any Degree
Year of Passing	2024
Salary	₹2,47,000-₹3.50,000/- per annum
Job Location	Pune, Maharahstra, India
Walk In date	29th January 2024

Amazon Off Campus Drive 2024 for Customer Service Associate | Amazon Freshers Recruitment Drive 2024

About Company:

Amazon is an American multinational technology company based in Seattle that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies, along with Google, Apple, and Facebook. It has been referred to as "one of the most influential economic and cultural forces in the world" as well as the world's most valuable brand.

Name Of Organization:

Amazon

Job Description for Amazon Customer Service Position 2024:

• Amazon Off Campus Drive 2024 hiring freshers for Customer Service position
• An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
• You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.

Roles and Responsibilities for Amazon Off Campus Drive 2024 for Customer Service

• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Qualifications required for Amazon Customer Service Position 2024:

• Any graduate is eligible to apply
• Strong communication skills in English (both written and oral fluency) 
• The availability to work varying shifts from Monday to Sunday within the operating hours
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
• You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).

Selection Process for Amazon Customer Service Associate Position 2024:

• You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
• If successful, Amazon will contact you about next steps!

Amazon Walk In Drive Venue 2024 for Customer Service Associate:

Interview Date:📅 29th January 2024

Interview Time:🕙 09:00 AM to 10:30 AM

Interview Location:📍Indira College of Commerce and Science - Pune, UNIVERSE Campus, Dhruv, New, Mumbai Hwy, Tathawade, Pune, Maharashtra 411033.

Please carry below documents for the interview:

1. Updated Resume
2. Passport size photograph (taken in last 6months)
3. Government ID proof (Original) & a Xerox copy
4. 2nd dose Vaccination certificate. (Xerox Copy)

Skills required for Amazon Customer Service Position 2023:

• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and      department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills - ability to clearly understand and address customer issues appropriately
• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations

Benefits at Amazon:

• Night shift allowance INR 150 / Night
• Sodexo Benefit INR 1100 per month
• Transport Allowance INR 4000 per month (work from Office) / Office Transport
• Health Insurance Benefit 5 LPA
• Overtime Allowance

How to apply Amazon for Off Campus Drive 2024 for the role of Customer Service?

Check Below For Amazon Customer Service Associate Apply Link

Amazon Off Campus Drive 2024 for Customer Service Associate Position | Amazon Freshers Drive 2024 | Off Campus Jobs

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